AdminTrustRadius Support (Admin, TrustRadius)

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  1. 5 votes
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      1 comment  ·  Requested product reviews  ·  Flag idea as inappropriate…  ·  Admin →
      AdminTrustRadius Support (Admin, TrustRadius) commented  · 

      Hi AG,

      You're right - we have Tag Commander listed on our site, but have not yet had anyone write a review. If you haven't already, you can follow Tag Commander on TrustRadius so that you're notified as soon as we publish new review content on this product.

      Here's the link for following products (sign in required):

      https://www.trustradius.com/register_following

      -patrick

      Patrick R. Hansen
      Community Director
      (512) 560-1020
      patrick@trustradius.com
      http://www.linkedin.com/in/patrickrhansen

    • 1 vote
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        1 comment  ·  Requested product reviews  ·  Flag idea as inappropriate…  ·  Admin →
        AdminTrustRadius Support (Admin, TrustRadius) commented  · 

        Hi Andri,

        We cover all the products you've listed except for PowerPivot. While it's only possible to compare up to three products at the same time using our comparison tool right now, you can certainly see the same details for more than three products by creating multiple comparisons in separate tabs or windows.

        Let me know if there's any other way we can be of assistance.

        -patrick

        Patrick R. Hansen
        Community Director
        (512) 560-1020
        patrick@trustradius.com
        http://www.linkedin.com/in/patrickrhansen

      • 1 vote
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          1 comment  ·  Suggested products to cover  ·  Flag idea as inappropriate…  ·  Admin →
          AdminTrustRadius Support (Admin, TrustRadius) commented  · 

          Hi Ramon - Thanks for the suggestion. I think InsightSquared (or Salesforce Analytics) may have temporarily disappeared from your drop-down list on the page where you can start a review, but it should be back now. Sorry for the glitch! If you're looking to review this product, you should be able to go ahead and do that now.

          -patrick

        • 1 vote
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            1 comment  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
            AdminTrustRadius Support (Admin, TrustRadius) commented  · 

            Hi Andy -

            Thank you for your feedback.

            To clarify - were you writing a new review or adding to an existing, already published review? The user experience in each case is different, so I want to make sure I understand the context for your suggestion.

            New reviews include a step where you add a title to your review and click the "submit" button. The instructions on the page that follows this step are intended to indicate that you're done for now (if you want) and that there are additional, optional sections you can complete (if you want to continue). If that text isn't clear, that's a relatively easy fix for us.

            Another thing that sometimes causes confusion is the way we use a pop-up survey (bottom-right corner of the screen) to capture feedback from reviewers who look like they're going to abandon the review authoring process mid-stream. This pop-up sometimes appears on pages where it shouldn't (e.g. after you just submitted a new review) and can cause some confusion.

            Either way, any additional details you can provide would be very helpful.

            Thank you!

            -patrick
            (512) 560-1020

          • 1 vote
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              1 comment  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
              AdminTrustRadius Support (Admin, TrustRadius) commented  · 

              Hi Andy - We've kept it subtle, but it sounds like maybe you didn't notice the dynamic word count feedback in the upper-right corner of the WYSIWYG editor when you're answering a question in the review authoring wizard? It includes both a numeric count and a bar that changes color to indicate progress towards the target word count range.

              Or was there a specific step in the process where you expected to see the word count feedback, but didn't? That could be a bug.

              -patrick

            • 1 vote
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                1 comment  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
                AdminTrustRadius Support (Admin, TrustRadius) commented  · 

                Thanks for your comment. Interesting idea. Currently the way we're tackling the issue of professionals not being able to review under their company names is by giving them privacy options. They can have a global private profile, where others just see their demographics, reputation score but not their name, company; a semi-private profile where they can control who can see their name/company - based upon 2 parameters - people at their company, people within their LinkedIn network (and they can de-select specific people from LinkedIn), or to have a public profile and to make individual reviews private. Do you feel these options would address the issue, or do you feel another solution is required? Thanks again for your feedback.

              • 1 vote
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                  under review  ·  1 comment  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
                  AdminTrustRadius Support (Admin, TrustRadius) commented  · 

                  The navbar is fixed to the top of the screen for desktop and tablet modes but not for any resolutions below 980 px wide. It might make sense to do it only for desktop mode and possibly also to look at the height of the window as well as or instead of the width in making that decision.

                  We'll definitely play around with this some.

                • 1 vote
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                    1 comment  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
                    AdminTrustRadius Support (Admin, TrustRadius) commented  · 

                    Thanks for letting us know. Great catch! We'll get it fixed.

                  • 8 votes
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                      1 comment  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
                      AdminTrustRadius Support (Admin, TrustRadius) commented  · 

                      The solution we have implemented so far is:

                      1) You can post a public comment, which notifies the reviewer that a comment has been made that they can respond to.

                      2) You can connect to the person on LinkedIn, and message them through LinkedIn.

                      Could those who voted on this item, please give us feedback as to whether they'd still like to see us add a private messaging feature?

                      AdminTrustRadius Support (Admin, TrustRadius) supported this idea  · 
                      AdminTrustRadius Support (Admin, TrustRadius) shared this idea  · 
                    • 3 votes
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                        under review  ·  1 comment  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
                        AdminTrustRadius Support (Admin, TrustRadius) commented  · 

                        Thank you very much for your suggestion. We do plan to open up Discussions in the near future. In the interim, do you know the names of any of the vendors that you'd like to evaluate? We can do some research to help build a list of potential options and add that to our site directory.

                      • 1 vote
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                          2 comments  ·  Requested product reviews  ·  Flag idea as inappropriate…  ·  Admin →
                          AdminTrustRadius Support (Admin, TrustRadius) commented  · 

                          One of our community members (a VP of IT at a <200 person consumer internet company) has said he'll add some content this weekend.

                          Another person, a VP of IT at a Medical Trust company who ran IT at a 400 person SAAS company previously said the following -
                          "I have experience with Shoretel and now Cisco VOIP, but I'm not familiar with RingCentral. I would highly recommend Shoretel if he is looking to purchase. CDW is the largest Shoretel reseller, but there are local folks as well."

                          I have asked him to review Shoretel and/or Cisco VOIP.

                          I have other feelers out as well and will let you know if we get any response.

                          Vinay Bhagat
                          CEO, TrustRadius

                          AdminTrustRadius Support (Admin, TrustRadius) commented  · 

                          Thanks for your request. While not in our current area of proactive content development focus, we will attempt to see if we can get some reviews in this area from the community.

                          Do you have other providers aside from RingCentral that you are particularly interested in?

                        • 1 vote
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                            1 comment  ·  Suggested products to cover  ·  Flag idea as inappropriate…  ·  Admin →
                            AdminTrustRadius Support (Admin, TrustRadius) commented  · 

                            Thanks John.

                          • 1 vote
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                              1 comment  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
                              AdminTrustRadius Support (Admin, TrustRadius) commented  · 

                              Thanks Conrad for your suggestion.

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                                1 comment  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
                                AdminTrustRadius Support (Admin, TrustRadius) commented  · 

                                Thanks for your feedback Scott.

                              • 1 vote
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                                  1 comment  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
                                  AdminTrustRadius Support (Admin, TrustRadius) commented  · 

                                  Thanks for your suggestions - both sensible ideas. If you have suggestions on products we should add to the database, please do so here:
                                  http://support.trustradius.com/forums/185577-suggested-products-to-cover

                                • 1 vote
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                                    1 comment  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
                                    AdminTrustRadius Support (Admin, TrustRadius) commented  · 

                                    Thanks for the feedback Maria. We will correct this. If you see any others, please let us know.

                                  • 1 vote
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                                      1 comment  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
                                      AdminTrustRadius Support (Admin, TrustRadius) commented  · 

                                      Thanks for your feedback Maria. This is intentional, but it's good feedback to hear that you think it comes across as odd. People have the ability to set their profiles as private, semi-private, or public. You will only see someone's true identity if they have chosen a public setting or semi-private and you are in their LinkedIn network (and not directly excluded) - there's also a company setting option too. We are actively trying to enable people to make new LinkedIn connections based upon a shared interest or desire to connect about a product or category. The notion is that if you read an intelligent review from someone you don't know, but would like to talk to, we can help connect you. Does this make sense?

                                    • 1 vote
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                                        1 comment  ·  Suggested products to cover  ·  Flag idea as inappropriate…  ·  Admin →
                                        AdminTrustRadius Support (Admin, TrustRadius) commented  · 

                                        Thanks Dave. Great suggestion.

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                                          3 comments  ·  Suggested products to cover  ·  Flag idea as inappropriate…  ·  Admin →
                                          AdminTrustRadius Support (Admin, TrustRadius) commented  · 

                                          Thanks Dave - we will go ahead and add.

                                          AdminTrustRadius Support (Admin, TrustRadius) commented  · 

                                          Dave - thanks for the suggestion to add.

                                          We've kept the current focus on the site on business apps vs. infrastructure, feeling like we'd need a different questionnaire at minimum. Having written a few reviews now, do you think the current template would work?

                                        • 1 vote
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                                            1 comment  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
                                            AdminTrustRadius Support (Admin, TrustRadius) commented  · 

                                            thank you for your feedback Mary and for writing a review.

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