Ideas

How can we improve TrustRadius?

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  1. Allow community members to add products within the system

    Currently, the product catalog and taxonomy can only be modified by TrustRadius administrators. As a community member, I would like the ability to add an additional product, suggest where it should sit within the taxonomy and to create a review. I would also like to be able to define what module and edition options exist - in addition to those I say I am using within my review.

    20 votes
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      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    • Be Able To Enter Vendors

      Many vendors that I work with (and could offer best expertise / insights) are not on the list. It would be useful to be able to add those on the fly.

      13 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

        Thanks for your feedback Chris. We are exploring the capability for participants to add products and even categories to the taxonomy longer term. In the interim, if you tell us which products you’d like to review, we can go ahead and add them to the database.

      • Software Usage Timeframe

        When the reviews specify "How long have you used/did you use the software for?" it would be really helpful to parse this out with two additional segments:

        1) What was the timeframe in which you used a software? (i.e. 2010-2012)

        2) Showing a timeline visual of the release updates compared to the timeframe a user used the software. That way, if they gave a negative review, theres a chance to be able to say that a certain software has updated the trouble areas. That, or a way for a company of larger size to be able to locate reviews based…

        9 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Send private message to reviewers

          I would like to be able to privately message reviewers to ask clarifying questions etc. I am ok with my identity being revealed to the reviewer, so they know who they are communicating with.

          8 votes
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            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
          • Review submission page bug

            On the review submission page (the final page), if you check the "I accept" box before adding a title, the "Submit Review" button is deactivated even after adding a title.

            I had to uncheck and recheck the box in order to submit. In short, the field empty check shouldn't be triggered by the checkbox change.

            6 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Ridiculous

              It's absolutely ridiculous to me that you require signin through LinkedIn. RIDICULOUS. I'm willing to sign up but absolutely not through LinkedIn or facebook or any other social site where you have access to connections. It's a shame because I am an IT professional who would be willing to write reviews on here of different products.

              Your loss

              4 votes
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                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
              • Length of software use

                It would be great to be able to specify that you've used a software for less than a year when adding them to your profile.

                4 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • add vendor

                  I am unable to write a review because none of the vendors I have experience are listed

                  4 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Technical SEO Crawler

                    I see a few seo oriented crawler tools that others have reviewed such as deepcrawl, but there are many others. I would like to see a write-up on https://www.crawlmonster.com as well. Thank you.

                    4 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Fix Login and Account Creation Interface

                      I'm unable to create an account. There is not interface for creating a username or password. LinkedIn authentication is not working. I get a page explaining why it is needed but no link, button, pop-up or other interface is presented to authenticate with LinkedIn. I'm not having this issues with other site, only Trust Radius. Have tried chaning cookie filters to allow all cookies from trustradius.com but that is not working. Too frustrating to use compared to other review site. Make it unusable for me.

                      3 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                        Paul – were you trying to access the TrustRadius site from a mobile device when you encountered this problem? We have some work to do to improve the mobile experience on the site and it would help to know whether this was part of the problem.

                        -patrick

                      • Add the ability for users to start discussions

                        Maybe I am just not seeing this option, but it would be fantastic to allow people to reach out to the community through discussions for vendor suggestions. We are currently looking into UGC video submissions vendors and I can't seem to identify what category they would fall under in reviews. It would be wonderful to be able to explain what I am looking for to the Trust Radius community and gain insight from their experience.

                        3 votes
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                          under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • Delegate answering parts of a review to others in my company

                          I would like to collaborate with others in my company on a review, and be able to delegate sections to people, who may not currently be members of TrustRadius.

                          3 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • I was comparing two products, and then....

                            I was looking at your site without registering, and looking at which products are compared to what other products. Ok, so then I wanted to compare two products so I clicked on "Compare" - but at that stage your site wanted registration.

                            I was keen to see the comparison, so I registered....and I expected once I'd completed registration that my current comparison request would be resumed.

                            But instead I was presented with a quite different page which had lost the context of why I registered. I'd been returned as basically a new user.

                            Quite annoying! Plus you're asking me for…

                            2 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Request new reviews

                              It would be great if users could request reviews, and consequently responding writers are rewarded with additional points.

                              2 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Section for Product / Company News

                                I think it would be beneficial to have a section under the Vendor or Product Page that contains links and headlines to latest news about the company and/or product.

                                2 votes
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                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                • Notify users when a new company is added to a category

                                  When you follow a category you should be able to get notified when a new company is added to a category. Now, you are only notified when a new review is created. Just a thought that I think would be beneficial to a lot of users.

                                  2 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Add a Q&A forum

                                    I would like TrustRadius to add a structured Q&A forum to enable ad hoc questions and responses unrelated to specific reviews. As a poster of a question, I would want to be able to control my identity, to be public or anonymous (my trust network would still see my real identity, but others would not). As a respondent, I would want the same capability - to remain anonymous or public. The community expectation would be that if someone is adding a comment related to a product they sell/ represent, they would need to use their public identity.

                                    2 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 2 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Please adjust NUVI's overall rating :)

                                        Hello,

                                        I'm inquiring into why our NUVI Social Media Analytics star rating is so low, when our average star rating is easily between 3.75-4.5 stars.

                                        We appreciate the reviews from satisfied customers and work to address the frustrations from customers that are not as confident and we feel we are being misrepresented.

                                        Hopefully this is just a technological error. Please let me know if there is anything we can do on our end.

                                        Thanks,

                                        Scott Kendal Brown
                                        NUVI Marketing Manager

                                        1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Apptus not showing as a product in search

                                          You've got 4 reviews of Apptus, and 1 Product, yet Apptus doesnt show up in search like id anticipate on the products tab.

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            I think there may be confusion between two different products. Our taxonomy does include the product Apttus, which is a CPQ tool native to Salesforce. There is a different product – a lead generation tool – called Apptus, which is not in the system.

                                            I will add the latter product today.

                                            Thanks!
                                            Alan
                                            TrustRadius

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